FAQ

SHIPPING

All prints within 7 days.

Small prints ship flat.

Medium and large prints ship in a tube.

Framed prints are shipped in a protected box through Fedex. Please contact me directly for custom framing prices and shipping info.

SHIPPING FEES

Shipping costs are not included in the print or frame price.

FLAT shipping fees for large prints:

California: $60

East Coast: $90

Other States: $70

Shipping price and Delivery time varies depending on the destination.

CUSTOM FRAMES

Custom framed artwork usually ships within 15 day, although this could vary depending on the time of the year (Holidays, for example, are busier). Frames that ship to Los Angeles, Orange County, and San Diego are DELIVERED PERSONALLY.

Frames that ship to other Counties, States or Internationally, ship in a protected tube or box via UPS or Fedex.

IMPORTANT NOTE:

All prints, as well as framed prints' packaging and shipping, are carefully handled by me. I like to make sure the artwork is properly wrapped, well protected and everything is good to go. Due to the nature of my job, I travel quite often and if I am out of town I will ship your orders as soon as I am back!

If this was the case, you would see a detailed message in the website, notifying you that I'm out of town at that particular moment and the exact day that I will be shipping prints and/or framed prints.

Your understanding is very appreciated!

What is a Limited Edition print?

Limited Edition prints are collectible signed, dated and numbered prints. There will only ever be a certain number of Limited Edition prints produced and once the edition sells out, the image will not be available again at that size or price. The price of each print increases as the edition sells out. Each print in an edition is printed in the same paper/ink/printer and available only in fixed edition sizes. All limited edition prints are accompanied by a signed and numbered Hahnemühle Certificate of Authenticity. The print and certificate are each certified through a hologram carrying a unique number. Limited edition prints can be purchased matted, unmatted, framed or unframed.

What is an Open Edition print?

Open edition prints are printed and mounted to the same high standards as Limited Edition prints. However, there is no limit of prints produced. Open Edition prints are not signed or numbered and are sold in small sizes only (6x9 and 10x15).

What does "AP" mean?

"AP" or "A/P" stands for Artist Proof or Artist Print.

AP Prints are outside the regular edition and are equal in quality to the edition and signed as Artist Proof or A/P by the artist. APs are produced in much smaller numbers than the general edition. They might be for sale after a Limited Edition has sold out completely.

What are your framing options?

Custom frame options are available on request in solid wood and each framed artwork ships ready to hang right out of the box.

Choose from black, white, or natural wood frames in a timeless and elegant "box" style.

All frames come with a high-quality UV plexiglass, which eliminates most reflections and protects your artwork from UV damage. You can read more about our frames here.

Please email me to contact@felicidaddelucas.com if you're interested in custom framing.

RETURN POLICY

From the time you receive your photographic artwork (framed or unframed, matted or unmatted photographic prints) from the couriers, you have seven (7) days to decide if you would like to keep the artwork or return it in its original condition for a refund.

It's also required that all returned photographic artwork to be shipped out by the buyer within three (3) days after confirming with me that the work will be in fact returned. So, if you receive artwork you’ve purchased from Felicidad De Lucas Photography and are not fully satisfied, you have:

Seven (7) days to contact me about your intent to return the work
Three (3) days from the day you contacted me to ship out the artwork. ***Do not ship the artwork before contacting me; you must first contact me.***

If you do not let me know about your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying me, you will NOT be eligible for a refund. (Certain exceptions might apply. Please get in touch for an assessment of your specific situation.)

How to Return an Original, Undamaged Work

Please follow the steps below:

Step 1 – Within seven (7) days of your merchandise delivery date, please call me at +1 (949) 8878045 between the hours of 12 PM – 6:00 PM PST Monday through Saturday or email contact@felicidaddelucas.com to give ME your order information and the reason for wanting to return the work.

Step 2 – Repackage the artwork using the original packaging materials I used. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to me. Please refer to this helpful Packaging Guidelines for instructions on how to safely package flat artwork for shipment.

Step 3 – Email me at contact@felicidaddelucas.com to complete the return process.

Once the piece safely reaches me, I will start processing your return and the will refund the amount owed to your original source of payment in the same currency and using the same exchange rate as when your original order was placed (minus shipping costs and international customs fees, if any) within 14 business days of your return.

What to Do If the Artwork Arrives Damaged

Step 1 – Within seven (7) days of your merchandise delivery date, please call +1 (949) 8878045 between the hours of 12 PM – 6:00 PM PST Monday through Saturday or email me at contact@felicidaddelucas.com to give me your order information.

Step 2 - Save the original packaging.

Step 3 - Take various photos of damaged artwork and packaging and please email these photos to me.

Step 4 - I will contact you to discuss next steps.